NEW SUBSCRIBER
Welcome to Pioneer's Plate. We are thrilled to have you as a new customer! Please take a moment to review the 'Frequently Asked Questions' and familiarise yourself with our process. All new customers must agree to the 'Terms & Conditions' below prior to joining the zero waste program.
FREQUENTLY ASKED QUESTIONS
How long will my food stay fresh?
For optimal freshness, we suggest freezing any meals that will not be consumed within 3 days of delivery. Most of our meals are freezer friendly with the exception of fresh salads.
Who would benefit from becoming a Pioneer's Plate customer?
Do I have to join Zero Waste?
At this stage in time we DO NOT require our customers to join the zero waste program. We realize that not everyone wants to join a subscription plan and may prefer to order a few meals here and there. For your convenience, we also offer a standard store with access to our full menu. where you can order all of the same meals. Sustainability is important to us, which is why we have sourced Canadian made, BPA-free plastic containers that are
Is there a delivery charge and what areas do you cover?
We charge a flat rate of $5 per home delivery (3 item minimum/ order) within a 25 km radius of Vernon city centre. This includes Coldstream, Lavington, Oyama and Armstrong. For Lake Country we charge $7.50 and for Kelowna we charge $10 for home delivery. *Please note we DO NOT provide home delivery to West Kelowna. If you are outside of our delivery zone, please send us a message to discuss other options of getting our food to you! We are working on offering free drop off locations between Lake Country and Kelowna for your convenience. Join our mailing list to stay updated.
Can I pick up?
What is the new customer starter pack?
Whether you choose to subscribe or not, there is a $20 fee for all new customers, which covers the cost of your delivery bin and ice packs. If you prefer to try one or two meals before purchasing a starter pack, please contact us to discuss options as we would love to accommodate you!
Why am I required to pay a deposit on zero waste containers?
Glass containers are much more expensive than single use containers. The deposit covers accidental damage if you break one or forget to return them in good condition should you end your subscription plan.
Why is there a zero waste handling fee?
The $3 weekly handling fee covers the extra hours we put into maintaning, inspecting, sanitising and storing these containers each week. As a fully licensed business, we follow strict guideliness to ensure the safety and satisfaction of our valued customers.
What form of payments do you accept?
We currently accept all major credit cards, debit and e-transfer. Payment must be made prior to delivery to secure your order.
Are you a licensed business and where do you prepare the food?
Yes, Pioneer's Plate is fully licensed and insured! We currently lease a commercial kitchen in Vernon and are up to date on all health department permits and inspections with the city.
Are your meals allergy friendly?
Most of our meals are gluten free and dairy free and are clearly marked in our menu section. While we take extreme precautions to keep allergens separate, please be advised that there is always a possibility of cross contact, as we use a wide range of ingredients in the kitchen. Please send us a message to inform us of any allergies or other dietary requirements.
What are the benefits to becoming a subscriber?
Do you love the convenience of a meal service but NOT all the packaging?
Do you offer frozen meals?
Yes! You can find the 'Freezer Stock' selection in our main store. These meals are frozen in microwave safe containers that can easily be warmed up for a quick and nutritious dinner when time is tight. They also make a great gift!
Can I choose my meals on the subscription plan?
ZERO WASTE TERMS AND CONDITIONS
Please review our user agreement policy below: